Sometimes there is merit in getting personal at work: A personal touch can be all the difference.

In my last post, I talked about how the principle “people work best when they feel good about themselves” should be at the core of how your company is managed. This principle can be extended to everybody you work with. My colleague Diye Wariebi, whose Digibridge company provides our technical support, gave a great example. One of his clients owed him money, and Diye described how he changed his debt-collecting strategy after borrowing a copy of How to Win Friends and Influence People from our bookshelf.

This classic book, written by Dale Carnegie in the 1930s, encourages you to understand the people you work with and to walk in their shoes. ‘I had been chasing this debt for weeks,’ explains Diye, ‘and it was getting increasingly antagonistic. I had threatened legal action and he [the client] had responded with, “See you in court.”’

For the full post, click through to Delivering Happiness

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