Case Studies

Sure Petcare: Using Happy Ideas to Create Great Service and Business Success [Full Video]

In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.

Simon Perriton: How Just IT helps people to work at their best

by Claire Lickman

Simon Perriton is a long-term friend of Happy, and his company Just IT has just ‘done the double’ – it’s just been in the Sunday Times ‘Best Workplace’ list and the Great Place to Work list. Simon explains how he has transformed his organisation by helping his staff to work at their best.

Humanity over bureaucracy: New models of care, by Alieke Van Dijken

by Claire Lickman

Alieke van Dijken of Buurtzorg explains how you too can get rid of bureaucracy and focus on what matters to your organisation by having no management staff.

Henry Stewart, Happy Ltd – 5 things you can do to give better patient care

by Claire Lickman

Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.

Alieke van Dijken, Buurtzorg – How Buurtzorg is delivering great service to patients

by Claire Lickman

Find out how Dutch organisations Buurtzorg is delivering great service to its patients with its ‘no managers’ approach, in this short talk by Alieke van Dijken.

Tamsin Fulton, Public World, and Alieke Van Dijken – Q&A

by Claire Lickman

Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.

Speakers from GCHQ – Radical innovation in a key part of UK Government

by Claire Lickman

Members of GCHQ discussed how they are bringing innovation into the department, with a new, radical crowdfunding style system.

Dom Monkhouse, iomart – Lessons from the Private Sector

by Claire Lickman

Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.

Brendan O’Keefe, Epic CIC – Advice for re-motivating staff

by Claire Lickman

Brendan O’Keefe talks about how he has re-motivated his staff at Epic CIC using pre-approval, and his ‘hire for attitude’ recruitment policy.

Timpson: 11 steps to a great workplace

by Henry Stewart

Occasionally you come across a company that is truly inspirational in what it does for its people, its customers and for wider society. At the Engage or Bust conference John Timpson inspired all of us with the remarkable story of the company he chairs. “Its all about the people and making them feel valued”.

Epic CIC – a case study showing how Happy helped to transform their culture

by Henry Stewart

Overview Kensington Youth Services was, until April 2014, part of Kensington & Chelsea Council. As such it had many of the characteristics of traditional working, of compliance and control, that is common in local government. Under the leadership of Brendan...