Case Studies
Examples of organisations successfully creating happy, productive workplacesSure Petcare: Using Happy Ideas to Create Great Service and Business Success [Full Video]
In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.
Simon Perriton: How Just IT helps people to work at their best
Simon Perriton is a long-term friend of Happy, and his company Just IT has just ‘done the double’ – it’s just been in the Sunday Times ‘Best Workplace’ list and the Great Place to Work list. Simon explains how he has transformed his organisation by helping his staff to work at their best.
Henry Stewart, Happy Ltd – 5 things you can do to give better patient care
Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Speakers from GCHQ – Radical innovation in a key part of UK Government
Members of GCHQ discussed how they are bringing innovation into the department, with a new, radical crowdfunding style system.
Dom Monkhouse, iomart – Lessons from the Private Sector
Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.
Brendan O’Keefe, Epic CIC – Advice for re-motivating staff
Brendan O’Keefe talks about how he has re-motivated his staff at Epic CIC using pre-approval, and his ‘hire for attitude’ recruitment policy.
Timpson: 11 steps to a great workplace
Occasionally you come across a company that is truly inspirational in what it does for its people, its customers and for wider society. At the Engage or Bust conference John Timpson inspired all of us with the remarkable story of the company he chairs. “Its all about the people and making them feel valued”.
Epic CIC – a case study showing how Happy helped to transform their culture
Overview Kensington Youth Services was, until April 2014, part of Kensington & Chelsea Council. As such it had many of the characteristics of traditional working, of compliance and control, that is common in local government. Under the leadership of Brendan...
Buurtzorg: no managers, just great care from a nurse-led service
Imagine a company with 9,000 staff and no managers. Imagine annual sales of 280 million euros and no Chief Financial Officer…..
Work less hours, and get more done!
On the one hand we learned last week that Goldman Sachs view of work/life balance was to tell their interns to leave the office at midnight and take Saturdays off, limiting the working week to a mere 102 hours. A very different approach is being taken by Gothenberg...
Brendan O’Keefe, Managing Director, Epic CIC
How freedom is helping re-think the delivery of public services – a 3-minute highlights video and the full talk
Dom Monkhouse: Happy staff = happy customers = happy profits
From a man who has built two £30 million businesses – hire interesting people and make sure they are happy in their work. A 2-minute headlines video and also the full talk.
