Here is the full talk by Alieke Van Dijken of Buurtzorg, at the 2016 Transforming the Public Sector Conference we held in February 2016. Learn how Buurtzorg is able to give patient-focused care by having no management staff, with an organisation of 10,000 nurses. This...
Tuesday 9th February, Happy and Epic CIC hosted the 2016 Transforming the Public Sector conference at Kensington Town Hall in London. The conference focused on encouraging change within the public sector to improve staff engagement, happiness, and productivity, with...
Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto. How would your organisation be different if the focus was on making staff feel good? One difference is an improvement in service – it’s very hard to get happy customers,...
Alieke van Dijken is a Community Nurse at Dutch organisation, Buurtzorg. Buurtzorg was started in 2009 by four nurses in the Netherlands, and now has more than 9,000 nurses looking after 80,000 patients, with just 45 back office staff. The organisation was built...
Tamsin Fulton is the Director of Public World, Buurtzorg’s partner in the UK, while Alieke Van Dijken has worked within Dutch organisation Buurtzorg as a Community Nurse in Utrecht, Holland, since 2009. Tamsin and Alieke answered a lot of questions from the...
A group of speakers from GCHQ spoke about how they had introduced innovation into their department, saying “if we can innovate, really anyone can innovate.” They were given a £1 million budget for innovation, and set up an internal crowdfunding-style...
