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Henry Stewart, Happy Ltd – 5 things you can do to give better patient care

2016 Transforming the Public Sector Conference, Case Studies, Short Videos

Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto. How would your organisation be different if the focus was on making staff feel good? One difference is an improvement in service – it’s very hard to get happy customers,...

Tamsin Fulton, Public World, and Alieke Van Dijken – Q&A

2016 Transforming the Public Sector Conference, Case Studies, Short Videos

Tamsin Fulton is the Director of Public World, Buurtzorg’s partner in the UK, while Alieke Van Dijken has worked within Dutch organisation Buurtzorg as a Community Nurse in Utrecht, Holland, since 2009. Tamsin and Alieke answered a lot of questions from the...

Dom Monkhouse, iomart – Lessons from the Private Sector

2016 Transforming the Public Sector Conference, Case Studies, Short Videos

Dom Monkhouse is CEO of iomart, and talked about several books that he had learnt from and how he’d used their ideas. His recommended reading included ‘Work Rules’ by Laszlo Bock, which stresses the importance of recruitment. He also discussed the...

Dom Monkhouse: Happy staff = happy customers = happy profits

Case Studies, Happy Workplaces 2015, Short Videos

Headlines Full...
If only BT and Virgin Media were as efficient as Hackney Council

If only BT and Virgin Media were as efficient as Hackney Council

Henry's Blog

Last night I found we were out of recycling bags, without which Hackney Council won’t accept our recycling. So I went on the Council site and, in about 1 minute, ordered some new ones. But here’s the remarkable bit. By the time I left our house at 11am this morning,...
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