Promote Everybody to CEO of Something

Lissy Thornquist of Holiday Inn delivers a lesson on her clever way to address empowerment of the workplace. I would like to thank Lissy Thornquist, of Holiday Inn London-Gatwick Airport, for this great idea – which she shared while feeding back on my book, The Happy...

Don’t Tell When You Can Ask

When it comes to showing that you trust your people to learn, the secret is ‘Don’t tell when you can ask’. That mantra has been the core training principle at Happy since I founded it 20 years ago. In fact, come to think of it, its a pretty good...