Transforming the Public Sector 2016

Humanity over bureaucracy: New models of care, by Alieke Van Dijken

Alieke van Dijken of Buurtzorg explains how you too can get rid of bureaucracy and focus on what matters to your organisation by having no management staff.

5 lessons from the 2016 Transforming the Public Sector Conference

Tuesday 9th February, Happy and Epic CIC hosted the 2016 Transforming the Public Sector conference at Kensington Town Hall in London. The conference focused on encouraging change within the public sector to improve staff engagement, happiness, and productivity, with...

Henry Stewart, Happy Ltd – 5 things you can do to give better patient care

Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.

Alieke van Dijken, Buurtzorg – How Buurtzorg is delivering great service to patients

Find out how Dutch organisations Buurtzorg is delivering great service to its patients with its ‘no managers’ approach, in this short talk by Alieke van Dijken.

Tamsin Fulton, Public World, and Alieke Van Dijken – Q&A

Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.

Speakers from GCHQ – Radical innovation in a key part of UK Government

Members of GCHQ discussed how they are bringing innovation into the department, with a new, radical crowdfunding style system.

Rekha Mehr, MassChallenge UK – How are large organisations like ocean liners?

Rekha Mehr of MassChallenge UK talks about creating change and innovation in the public sector.

Paul Gapper, Happy Ltd – What is mindfulness?

Paul Gapper explains about mindfulness and what it is, in this short video – with an excellent comparison to David Attenborough.

Dom Monkhouse, iomart – Lessons from the Private Sector

Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.

Dr Sally Howes, National Audit Office – What does ‘digitisation’ really mean for an organisation?

Dr Sally Howe of the National Audit Office talks about the challenges of digitisation in the private sector in this short video – it’s not just data entry!